Support and Maintenance & Repair

Support

Zetes’ support services include a help desk, hardware troubleshooting, and maintenance contract services.

When proposing a solution, Zetes also proposes support and service for the lifetime of the implementation. Whether it is for the continuous flow of a critical supply chain, or the smooth enrolment of voters, Zetes is committed to solving problems for the customer.

Zetes provides a help desk for on-going customer support. Every Zetes customer has access to the help desk for technical advice concerning problems encountered with the products installed on its premises.

Zetes’ hardware troubleshooting activities include on-site problem diagnosis; check-up of the installed equipment; LAN, WLAN, and serial communications traces; attempts to reproduce and capture communication problems; and proposals for corrective actions.

Zetes offers maintenance support for custom developed terminal or server software; and support for cabled and wireless networks. Phone, email, on-line, or on-site support options are available.

Contracting a support contract with Zetes guarantees the customer that: a number of competent people (2 for standard level, 3 for extended and critical levels) know the customer’s application and are capable of analysing and solving the incidents; a competent (team of) person(s) are available to intervene at the customer’s request; the solving of incidents will begin within the contractual timing.

Maintenance & Repair

Zetes has a maintenance and repair centre for on-going customer service. Various service contracts are available depending upon the customer’s needs. Each style of contract has different cost/benefits associated with it. The available service offerings include:

• Warranty period only (no service contract required);

• Service contracts that include or exclude the warranty period;

• Service contracts that begin during or after the warranty period.